Download official forms, tariff schedules, our strategic plan and customer service charter. All documents are in PDF format.
Apply for a new domestic, commercial or institutional water connection. Fill, sign and submit to our offices along with the required supporting documents.
Apply to connect your property to the OLWASCO sewerage network. Required for all properties within the sewered zones of Ol'Kalou town.
The official OLWASCO water and sewerage tariff structure as gazetted and approved by the Water Services Regulatory Board (WASREB). Applicable to all customer categories.
OLWASCO's commitment to customers β service standards, response times, customer rights and obligations, and how to raise a complaint. Every customer should have a copy.
The full Strategic Plan 2026β2030 β "Safe Water, Brighter Futures". Contains OLWASCO's Vision, Mission, seven strategic priorities, KPI targets, budget (KES 1.4 billion) and implementation framework.
Our customer care team is happy to guide you through any application process. Visit us at our offices along Olkalou-Njabini Road, or contact us:
π 020-231-2471 | βοΈ info@olkalouwater.co.ke | β° MonβFri: 8:00 AM β 5:00 PM
